Terms of Use

1 About Trimlyhub

Trimlyhub is a technology platform that facilitates connections between customers and independent barbers, salons, and other participating grooming service providers.

Unless expressly stated otherwise, Trimlyhub does not itself provide the barbering, salon, grooming, or other services listed by independent providers.

The service provider is generally responsible for performing the service booked by a customer.

2 Eligibility

You may use Trimlyhub only if you are legally capable of entering into a binding agreement under applicable law.

By using Trimlyhub, you represent that the information you provide is accurate and that you have the legal authority to accept these Terms.

If you use Trimlyhub on behalf of a business or organization, you represent that you have authority to bind that entity to these Terms.

3 User Accounts

Some Trimlyhub features may require you to create an account.

You agree to provide accurate, complete, and current information and to keep your account information updated.

• Keep your login credentials confidential.
• Do not allow unauthorized persons to use your account.
• Notify Trimlyhub if you believe your account has been compromised.
• Do not create accounts using false or misleading information.

You are responsible for activity conducted through your account unless caused by a circumstance for which you are not legally responsible.

4 Customer Terms

Customers may use Trimlyhub to discover participating service providers, view services and prices, make appointments, manage bookings, and provide reviews or feedback.

Customers agree to provide accurate booking information and to arrive at the selected provider's location at the scheduled time.

Customers must treat service providers, employees, staff, and other users respectfully and must not misuse the platform.

5 Barber & Salon Provider Terms

Barbers, salons, and other service providers may use Trimlyhub to create business profiles, list services, set prices, receive bookings, and manage appointments.

Providers are independent businesses or professionals unless a separate written agreement with Trimlyhub expressly states otherwise.

Providers are responsible for ensuring that they are legally permitted to provide the services they list on Trimlyhub.

6 Provider Responsibilities

Service providers are responsible for the accuracy and legality of information they publish on Trimlyhub.

• Provide accurate business and contact information.
• List accurate services and prices.
• Maintain appropriate professional standards.
• Honour confirmed appointments where reasonably possible.
• Follow applicable health, safety, licensing, tax, consumer, and business requirements.
• Obtain any permissions, licences, or registrations required for their activities.
• Avoid misleading customers about their services or qualifications.

Trimlyhub may review, restrict, suspend, or remove provider profiles that violate these Terms or applicable platform standards.

7 Services, Availability & Pricing

Services listed on Trimlyhub are generally offered by independent service providers.

Providers are responsible for maintaining accurate service descriptions, prices, availability, and appointment information.

Prices may change from time to time. The price displayed at the time of a confirmed booking will generally apply to that booking, subject to applicable corrections, taxes, fees, or other disclosed conditions.

Trimlyhub may display information supplied by providers and may take reasonable steps to identify or correct inaccurate information. However, Trimlyhub does not guarantee that every listing will always be complete, current, or error-free.

8 Bookings & Appointments

A booking becomes confirmed when Trimlyhub or the applicable provider confirms the appointment through the platform or other authorized booking process.

Customers should carefully review the selected provider, service, date, time, location, price, and other booking details before completing the booking.

Trimlyhub may send booking confirmations, reminders, updates, or other service-related communications.

A provider may need to contact a customer regarding a booking where necessary to facilitate the appointment.

9 Payments

Trimlyhub may provide online payment functionality for eligible bookings and services.

Payments may be processed through third-party payment gateways or financial service providers.

By initiating a payment, you authorize the applicable payment provider to process the transaction according to the payment method and applicable terms.

10 Cancellation & Refunds

Bookings may be subject to the Trimlyhub Cancellation & Refund Policy and any booking-specific cancellation conditions displayed before confirmation.

Unless a different condition applies to the particular booking, an eligible cancellation made more than two hours before the scheduled appointment may generally qualify for a full refund.

Cancellations made less than two hours before an appointment may qualify for a partial refund or no refund depending on the applicable booking conditions.

No-shows and cancellations after the appointment time will generally not qualify for a refund unless otherwise determined by Trimlyhub or required by applicable law.

If a provider cancels a confirmed appointment and the service cannot reasonably be provided, the customer may generally be eligible for a refund.

11 Platform Commission & Fees

Trimlyhub may charge or receive a commission, platform fee, service fee, transaction fee, or other applicable fee in connection with transactions involving service providers.

The applicable provider-side commission or fee structure may be communicated separately to participating providers.

Any customer-facing fee that applies to a booking should be displayed or communicated before the customer completes the relevant transaction, where required.

12 Service Quality & Provider Responsibility

Service providers are responsible for the actual services they perform, including their quality, professionalism, availability, qualifications, hygiene practices, and compliance with applicable laws.

Trimlyhub may provide tools that help customers discover and compare providers, but listing a provider does not necessarily constitute a guarantee, certification, or endorsement of every aspect of that provider's business or services.

Customers should exercise reasonable judgment when selecting and using a service provider.

13 Reviews, Ratings & User Content

Trimlyhub may allow users to submit reviews, ratings, photographs, comments, feedback, profile information, and other content.

You are responsible for content that you submit and must have the necessary rights and permissions to submit it.

Reviews and other content must be honest, relevant, and based on genuine experiences.

• Do not submit fake reviews.
• Do not manipulate ratings.
• Do not impersonate another person.
• Do not post unlawful, threatening, abusive, defamatory, or discriminatory content.
• Do not publish another person's private information without authorization.

Trimlyhub may moderate, restrict, edit where appropriate, or remove content that violates these Terms, applicable law, or platform standards.

14 Intellectual Property

Trimlyhub and its licensors may own or control the platform, software, design, branding, logos, graphics, text, interface elements, databases, and other materials made available through the platform.

Except as expressly permitted by law or by Trimlyhub in writing, you may not copy, reproduce, modify, distribute, sell, license, reverse engineer, scrape, or commercially exploit Trimlyhub's protected materials.

"Trimlyhub" and associated branding may not be used in a way that creates false affiliation, endorsement, or sponsorship.

15 Prohibited Activities

You must not use Trimlyhub to:

• Break or attempt to break applicable law.
• Commit fraud or facilitate fraudulent activity.
• Create fake accounts or impersonate others.
• Manipulate bookings, ratings, reviews, prices, or platform functionality.
• Harass, threaten, abuse, or harm another user or service provider.
• Upload malicious software, harmful code, or security exploits.
• Attempt unauthorized access to accounts, systems, databases, or infrastructure.
• Scrape or collect platform data through unauthorized automated methods.
• Use Trimlyhub for unauthorized commercial solicitation or spam.
• Interfere with the normal operation or security of the platform.

16 Communication Features

Trimlyhub may introduce communication features such as chat, calling, messaging, or other communication tools in the future.

Where such features are available, users must use them only for legitimate purposes related to bookings and services and must comply with applicable laws and platform rules.

Trimlyhub may introduce additional terms or controls for communication features when they become available.

17 Location & Map Features

Trimlyhub may provide location and map features to help customers find nearby barbers, salons, or other service providers.

Location information and map results may be provided using third-party mapping or location services.

Map information may not always be perfectly accurate or current. Users should verify important address and travel information before relying on it.

18 Privacy

Your use of Trimlyhub is also subject to our Privacy Policy, which explains how we collect, use, store, protect, and share information.

19 Promotions, Advertising & Offers

Trimlyhub may display promotional offers, discounts, advertisements, sponsored content, referral programs, or other commercial communications.

Promotions may be subject to additional eligibility requirements, expiry dates, usage limits, and other conditions.

Trimlyhub may modify, suspend, or discontinue promotional programs where permitted by law.

Third-party advertisements or offers may be provided by independent businesses. Unless expressly stated otherwise, Trimlyhub does not guarantee the quality, accuracy, or suitability of third-party products or services.

20 Third-Party Services & Links

Trimlyhub may rely on third-party services for payments, hosting, analytics, maps, authentication, communications, security, advertising, and other functionality.

Third-party services may have their own terms, privacy policies, fees, and requirements.

Trimlyhub is not responsible for independent third-party websites or services that are outside our control.

21 Platform Availability

We aim to keep Trimlyhub available and reliable, but we do not guarantee that the platform will always be available, uninterrupted, secure, or error-free.

Trimlyhub may temporarily become unavailable due to maintenance, upgrades, technical problems, security incidents, infrastructure failures, third-party outages, or other circumstances.

We may change, suspend, discontinue, or modify features of the platform from time to time.

22 Disclaimer

To the maximum extent permitted by applicable law, Trimlyhub provides its platform and technology services on an "as available" and "as is" basis.

We do not guarantee that every provider, listing, service description, price, availability indication, review, location, or other platform information will always be accurate, complete, current, or error-free.

Trimlyhub does not guarantee a particular outcome from a service provided by an independent barber, salon, or other provider.

23 Limitation of Liability

To the maximum extent permitted by applicable law, Trimlyhub and its owners, operators, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive losses arising from your use of the platform.

This may include losses arising from service provider conduct, missed appointments, customer conduct, inaccurate information, technical interruptions, third-party services, or events outside Trimlyhub's reasonable control.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

24 Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Trimlyhub and its owners, operators, employees, contractors, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from:

• Your violation of these Terms.
• Your unlawful or unauthorized use of the platform.
• Content you submit to Trimlyhub.
• Your violation of another person's rights.
• Your interaction or transaction with a service provider or another user.

25 Suspension & Termination

Trimlyhub may restrict, suspend, or terminate access to an account or platform feature when reasonably necessary to protect users, the platform, or our legal and business interests.

Reasons may include suspected fraud, abuse, security concerns, violation of these Terms, unlawful activity, repeated cancellations, misuse of reviews or bookings, or other serious platform violations.

Users may stop using Trimlyhub at any time. Certain provisions of these Terms may continue to apply after termination where their nature requires continued effect.

26 Support & Grievance

If you have a question, complaint, booking issue, payment concern, refund request, or other support matter, please contact Trimlyhub through our support channels.

27 Dispute Resolution

We encourage users and service providers to contact Trimlyhub first so that reasonable efforts can be made to resolve disputes or complaints informally.

Nothing in this section prevents a person from exercising rights or remedies that cannot legally be waived or restricted.

Where a dispute cannot be resolved informally, it may be addressed through the appropriate legal or dispute-resolution mechanism available under applicable law.

28 Governing Law

These Terms are intended to be governed by the laws of India, subject to applicable mandatory legal protections and jurisdictional requirements.

Any legal proceedings relating to these Terms or the use of Trimlyhub will be subject to the jurisdiction of the appropriate courts or authorities as determined under applicable law.

29 International Expansion

Trimlyhub is initially intended to operate in India but may expand to other countries and regions.

As Trimlyhub expands internationally, we may introduce additional country-specific terms, policies, requirements, or notices where required.

Users accessing Trimlyhub from outside India are responsible for complying with laws that apply to their use of the platform in their location.

30 Changes to These Terms

Trimlyhub may update these Terms from time to time to reflect changes in our platform, services, business practices, technology, or legal requirements.

The latest version will be made available through the Trimlyhub website or application together with the applicable "Last Updated" date.

Where required by law, we may provide additional notice regarding material changes.

Your continued use of Trimlyhub after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

31 Contact Trimlyhub

If you have questions regarding these Terms of Use, please contact Trimlyhub.