Privacy Policy

1 Information We Collect

Depending on how you use Trimlyhub, we may collect different categories of information. We aim to collect information that is reasonably necessary to operate, secure, improve, and provide our services.

• Information you provide when creating or managing an account.
• Information related to bookings and appointments.
• Information provided by barber shops and salons when creating their business profiles.
• Location information where required for location-based features.
• Payment and transaction-related information.
• Photos, reviews, ratings, and other content you choose to submit.
• Device, browser, and technical information.

2 Account Information

When you create or use a Trimlyhub account, we may collect information such as your name, email address, phone number, password or authentication information, and account preferences.

We use this information to create and maintain your account, authenticate you, communicate with you, and provide requested services.

3 Customer Information

If you use Trimlyhub as a customer, we may collect information necessary to facilitate your bookings and interactions with barber shops and salons.

• Name and contact details.
• Booking and appointment details.
• Selected barber, salon, service, date, and time.
• Booking status and cancellation details.
• Reviews and ratings you submit.

4 Barber & Salon Information

If you register as a barber, salon, or other service provider, we may collect additional business information required to create, verify, display, and manage your professional profile.

• Business or shop name.
• Owner or representative name.
• Phone number and email address.
• Business address and location.
• Services and prices.
• Shop or profile photographs.
• Account, booking, and transaction information.

Provider information may be reviewed before a business profile becomes publicly available on Trimlyhub.

5 Location Information

Trimlyhub may use location-related information to provide location-based features, such as helping customers discover nearby barber shops and salons.

Depending on the feature and device settings, location information may come from information you provide directly or from your device, browser, or operating system.

6 Booking & Appointment Information

When you make or manage a booking, we may process information such as the selected service provider, service, appointment date and time, booking identifier, price, booking status, cancellation information, and other information necessary to complete the transaction.

Booking information may be shared with the relevant barber or salon to allow them to provide the service you requested.

7 Payment Information

Trimlyhub may support online payments for bookings and other services. Payment transactions may be processed through third-party payment processors.

Depending on the payment method, payment providers may process information such as transaction identifiers, payment status, payment method details, and other information required to authorize and complete a payment.

8 Photos & User Content

Users and service providers may be able to upload photographs, profile images, shop images, descriptions, and other content.

You are responsible for ensuring that content you upload does not violate another person's privacy, intellectual property rights, or applicable law.

By submitting content to Trimlyhub, you grant us the permissions reasonably necessary to host, display, process, and operate the platform using that content, subject to applicable law and our Terms of Use.

9 Reviews & Ratings

Customers may be able to submit ratings, reviews, feedback, photographs, or other content regarding their experience with a barber or salon.

Reviews may be displayed publicly or associated with a service provider profile. We may moderate, remove, restrict, or decline to publish content that violates our policies, applicable law, or platform standards.

10 Device & Technical Information

When you access Trimlyhub, certain technical information may be automatically collected. This may include:

• IP address.
• Browser type and version.
• Device type and operating system.
• Language and general device settings.
• Pages or features accessed.
• Date and time of access.
• Diagnostic, security, and performance information.

This information may be used to maintain security, prevent abuse, troubleshoot problems, understand platform usage, and improve our services.

11 Cookies & Similar Technologies

Trimlyhub may use cookies, local storage, pixels, analytics tools, and similar technologies to keep the platform working, remember preferences, understand usage, and improve user experience.

Some cookies may be provided by third-party service providers used by Trimlyhub.

Your browser may allow you to control or block certain cookies. However, disabling necessary cookies may affect some platform functionality.

12 How We Use Your Information

We may use information collected through Trimlyhub for purposes including:

• Creating and managing user accounts.
• Processing and managing bookings.
• Connecting customers with barber shops and salons.
• Processing payments and refunds.
• Providing customer support.
• Verifying and managing service providers.
• Sending booking and account-related communications.
• Preventing fraud, abuse, and unauthorized activity.
• Improving platform performance and functionality.
• Understanding usage trends and analytics.
• Complying with legal and regulatory requirements.

13 When We Share Information

We do not treat your personal information as something to be sold casually. Information may be shared when reasonably necessary to operate Trimlyhub and provide requested services.

Depending on the situation, information may be shared with:

• Barbers and salons: Information necessary to fulfill your booking.
• Payment providers: Information necessary to process transactions and refunds.
• Technology and hosting providers: Services supporting our website, applications, databases, security, and infrastructure.
• Analytics and service providers: Information required to understand and improve platform performance.
• Government or legal authorities: Where disclosure is required or permitted by applicable law.
• Professional advisers: Where reasonably necessary for legal, accounting, compliance, or business purposes.
• Business successors: In connection with a merger, acquisition, restructuring, sale, financing, or transfer of some or all of our business or assets.

14 Information That May Be Public

Certain information may be visible to other users when you use public-facing features of Trimlyhub.

For example, a barber or salon profile may display information such as business name, service list, pricing, business location, photographs, ratings, and reviews.

Please avoid submitting private or sensitive information in fields intended for public display.

15 Data Security

We take reasonable technical, administrative, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, application, network, storage system, or transmission over the internet can be guaranteed to be completely secure.

You are also responsible for protecting your account credentials and should immediately contact us if you believe your account has been accessed without authorization.

16 Data Retention

We retain information for as long as reasonably necessary to provide services, maintain legitimate business records, resolve disputes, enforce agreements, prevent fraud, comply with legal obligations, and protect our rights.

The actual retention period may vary depending on the type of information, the purpose for which it was collected, legal requirements, and operational needs.

17 Account Deletion & Data Requests

Subject to applicable law and legitimate business requirements, you may request deletion of your Trimlyhub account and associated personal information.

Some information may need to be retained for legal, security, fraud-prevention, accounting, dispute-resolution, or other legitimate purposes.

18 Children's Privacy

Trimlyhub is not intended to be used by children who are not legally permitted to use such services under applicable law.

We do not knowingly seek to collect personal information from children in violation of applicable legal requirements. If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

19 Third-Party Services & Links

Trimlyhub may use third-party services for functions such as hosting, analytics, authentication, payments, communications, security, maps, or other infrastructure.

Third-party services may process information according to their own privacy policies and terms. Trimlyhub is not responsible for the privacy practices of independent third-party websites or services.

If you follow a link from Trimlyhub to another website or service, we recommend reviewing that service's privacy policy before providing personal information.

20 Marketing & Promotional Communications

We may send service-related communications necessary to operate your account, such as booking confirmations, appointment updates, payment notifications, security alerts, and important account messages.

Where permitted by applicable law, we may also send promotional communications about Trimlyhub, offers, services, or platform updates.

You may be provided with options to opt out of certain promotional communications. Even if you opt out of marketing communications, we may continue sending essential service and account-related messages.

21 International Use & Expansion

Trimlyhub is initially intended to operate in India. As the platform expands to additional countries, information may be processed or stored in countries other than the country where you live.

Where required, we will take appropriate measures for international data transfers and comply with applicable privacy and data protection requirements.

Additional country-specific privacy notices or terms may be introduced when required for particular markets.

22 Your Privacy Choices & Rights

Depending on applicable law, you may have certain rights regarding your personal information.

• Request access to certain personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion where legally available.
• Withdraw consent where processing is based on consent and withdrawal is legally applicable.
• Request information about certain processing activities.
• Raise concerns or complaints regarding our handling of personal information.

These rights may be subject to legal limitations, exceptions, verification requirements, or legitimate business and security requirements.

23 Grievance & Privacy Contact

If you have a privacy question, concern, request, or complaint regarding the processing of your personal information, you can contact Trimlyhub using the details below.

24 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, business practices, or other circumstances.

When changes are made, we may update the "Last Updated" date shown at the beginning of this Policy.

Your continued use of Trimlyhub after an updated Privacy Policy becomes available indicates that you have reviewed the updated Policy, subject to applicable law.

✓ Contact Trimlyhub

If you have any questions about this Privacy Policy or how Trimlyhub handles personal information, please contact us.